Tickets assigned to the Documentation Request Group (External Requests)

  1. External Requests that have been confirmed by Support to be legit requests (also that would need to warrant a response to the Customer/Partner) should be assigned to Documentation Request and Michelle.

  2. These will be reviewed daily.

  3. If additional follow up is required, Michelle will work with Support on this so that support continues to communicate with the customer. 

  4. If there is no additional follow up, Michelle will review and respond to requests as needed.

    1. If documentation is to be created, the ticket will be forwarded to Asana for completion and the ticket closed.. 

    2. If documentation is not created, the ticket will be closed.

  5. Once documentation is completed the customer/partner will be alerted with links via the ticket.


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